Chapter-By-Chapter Notes
FRONT MATTER
THE PRINCIPLES
THE PROCESSES
THE PRACTICE: 15. Helpdesks  / 16. Customer Care  / 17. Data Centers  / 18. Networks  / 19. Email Service  / 20. Print service  / 21. Backup and Restore  / 22. Remote Access Service  / 23. Software Depot Service  / 24. Service Monitoring  / 25. Organization Structures  / 26. Perception and Visibility  / 27. Being Happy  / 28. A Guide for Technical Managers  / 29. A Guide for Nontechnical Managers  / 30. Hiring System Administrators  / 31. Firing System Administrators
END MATTER

Chapter 31. Firing System Administrators

Errata

Chapter 31 Errata Fixed in 2nd Printing:

Trivia