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THE PRINCIPLES
THE PROCESSES
THE PRACTICE: 15. Helpdesks / 16. Customer Care / 17. Data Centers / 18. Networks / 19. Email Service / 20. Print service / 21. Backup and Restore / 22. Remote Access Service / 23. Software Depot Service / 24. Service Monitoring / 25. Organization Structures / 26. Perception and Visibility / 27. Being Happy / 28. A Guide for Technical Managers / 29. A Guide for Nontechnical Managers / 30. Hiring System Administrators / 31. Firing System Administrators
END MATTER
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Errata
Chapter 31 Errata Fixed in 2nd Printing:
- Chapter 31: Question 4 could better be stated as: "We've mentioned Tripwire in this chapter as a way to detect sabatoge. Tripwire and similar systems cause a lot of file system I/O. How does that affect the planning and deployment of such a system?"
Trivia
- You might be interested in knowing that this part of the book is Tom & Chris's favorite!
