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THE PRINCIPLES
THE PROCESSES
THE PRACTICE: 15. Helpdesks / 16. Customer Care / 17. Data Centers / 18. Networks / 19. Email Service / 20. Print service / 21. Backup and Restore / 22. Remote Access Service / 23. Software Depot Service / 24. Service Monitoring / 25. Organization Structures / 26. Perception and Visibility / 27. Being Happy / 28. A Guide for Technical Managers / 29. A Guide for Nontechnical Managers / 30. Hiring System Administrators / 31. Firing System Administrators
END MATTER
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Errata
Chapter 21 Errata Fixed in 4th Printing:
- 22.1, page 447: In the middle of the bottom textbox change 'company's don't "get it" when' to 'companies don't "get it" when'.
Trivia
- You might be interested in knowing that this part of the book is Tom & Chris's favorite!
