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THE PRINCIPLES
THE PROCESSES
THE PRACTICE: 15. Helpdesks / 16. Customer Care / 17. Data Centers / 18. Networks / 19. Email Service / 20. Print service / 21. Backup and Restore / 22. Remote Access Service / 23. Software Depot Service / 24. Service Monitoring / 25. Organization Structures / 26. Perception and Visibility / 27. Being Happy / 28. A Guide for Technical Managers / 29. A Guide for Nontechnical Managers / 30. Hiring System Administrators / 31. Firing System Administrators
END MATTER
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Products related to this chapter
- A source for the short power cords a: Ross Marketing 3350 Scott Blvd., Suite 51, Santa Clara, CA 95054. Phone: (408) 988-8111
- The book refers to our favorite homegrown console server ConServer. If you are looking for an off-the-shelf solution, Cyclades makes products that are based on Linux and have some excellent add-ons such as things that do power management.
Errata
Chapter 17 Errata Fixed in 3rd Printing:
- Page 331, the rule of thumb should be "five tons of cooling for every 1,000 square feet".
Trivia
- You might be interested in knowing that this part of the book is Tom & Chris's favorite!
