It covers a VC that uses checklists to get better results when selecting investments, and a dramatic description of the checklist use during the US Airways flight 1549 flight where Captain Chesley B. "Sully" Sullenberger III did an emergency landing in the Hudson river.
Three favorite quotes:
On resistance to checklists:
The truly great are daring. They improvise. They do not have protocols and checklists. Maybe our idea of heroism needs updating.
On fear that checklists lead to bureaucracy:
People fear rigidity if they adhere to protocol. They imagine mindless automatons, heads down in a checklist, incapable of looking out of their windscreen and coping with the real world in front of them. But what you find, when a checklist is well made, is exactly the opposite. The checklist gets the dumb stuff out of the way.
On other people's reaction:
People have been intensely interested in what he's been buying and how, but the minute the word "checklist" comes out of his mouth, they disappear.