How do we learn from our mistakes (and the things we did right?) The best thing to do is to conduct a postmortem meeting.
Conducting a Postmortem by Saul Carliner provides an excellent reference for what to do.
What do you think?
Conducting a Postmortem
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The link did not work for me. =(
The original link is down. Fortunately archive.org has a copy:
http://web.archive.org/web/20030508233459/http://www.neostc.org/lines/1002/Carliner.html
And it seems like the original article was also posted elsewhere:
http://www.stcboston.org/broadside/05_2002/v59_no5_carliner.shtml
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It was an interesting list of things to do, but I think a much more useful article is "how to avoid a witch-hunt." Post-mortems are usually only done when Really Bad Things happen, and there is a need for heads to roll. I think a "how not to" list would be much more useful than a "how to" list.