I've identified 32 qualities of well-functioning system administration teams. You've seen them before as "The Limoncelli Test". In this tutorial, I'll be going into more detail about the important ones and leaving plenty of room for Q&A. It is a 3-hour class and I hope to keep it interesting by making it very interactive.
The hardest part of adopting these practices is often your own co-workers resistance to change. Therefore, I'm adding a big section on influencing others and "selling" big changes within an organization. That is new material that hasn't appeared in any of my past tutorials or books. I think it will be the most valuable part of the session.
Usenix LISA 2011 is Dec 4-9 in Boston. You can register any time, but you get a discount if you register by Nov 14. I look forward to seeing you there!