[If you are involved in UX, UI or human factors as applied to system administration...]
CALL FOR PAPERS AND OTHER CONTRIBUTIONS
ACM Symposium on Computer-Human Interaction for Management of Information Technology (CHIMIT 11) December 4, 2011 -- Boston, MA, USA Web site: chimit.acm.org
TIMETABLE Paper submissions due: May 29th, 2011 Paper submission notifications: July 29, 2011 Posters and Presentations of Previously Published Work submissions due: September 8, 2011 Posters and Presentations of Previously Published Work submissions notifications: September 16, 2011 Camera-ready papers due: September 16, 2011
OVERVIEW Information Technology (IT) is central to modern life. From our homes to our largest enterprises, we are surrounded by software and hardware systems that support our work and personal lives: wireless access points, network routers, firewalls, virus scanners, databases, web servers, storage and backup systems, etc. These systems exist to allow us to work, communicate, and provide value to society in general by supporting us as we manage inventory, interact with friends or customers, or sell products through websites. Yet all too often, managing the underlying IT infrastructure takes time and resources away from the real work at hand. The size and complexity of modern infrastructures is increasing rapidly, and successful systems management involves a complex blend of technical and human issues. We are now at a turning point where further advances in technology, business efficiency and growth require fundamentally new approaches to IT system design, management, and services.
The CHIMIT symposium has been held annually since 2007 and it provides a unique opportunity for researchers and practitioners to meet and share issues, solutions, and research in this area. It is intended to foster collaboration between researchers in fields such as human-computer interaction, human factors, and management and service sciences, and practitioners in the management of large IT systems.
We designed the symposium program to include one day of technical presentations and papers, followed by a one-day workshop in conjunction with the LISA 2011 conference. This will provide an opportunity for in-depth discussions with highly experienced system administrators.
TOPICS Submission topics include, but are not limited to: - User studies of IT infrastructure management in context, exposing user needs, pain points, work practices, and examples of both successful and unsuccessful work. - Design approaches to bring about improved, human-centered IT systems. - Experience reports by practitioners and researchers. - Case studies on specific aspects of IT management. - Experimental studies on the usage of new or existing IT systems. - Tools and techniques for improved administration, e.g., visualizations of system behavior, or collaborative interfaces. - Automation approaches to reduce administration workload or improve productivity. - Computer supported cooperative work -- how do those who manage an organization's IT interact with the users they support, their technical community, and other stakeholders? - Organizational knowledge -- how can shared knowledge improve IT management. - Processes and practices -- examples of best practices and improved processes in IT management. - New technologies -- how will the changing technological landscape (e.g., cloud computing, pervasive mobile devices, etc.) affect IT management? - IT beyond the enterprise -- what are the implications now that we're doing backups, network configuration, etc. in the home?