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May 2008 Archives

Help me with a survey?

I'm curious about "recommendation engines", the systems that enable Amazon and NetFlix to make recommendations like "People who bought _____ also bought ____". I'm conducting experiments to build such a system. To do that, I need raw data. Would you help me by filling out my survey?

I'm doing this in my spare time as a hobby. I am a computer system administrator and author but this is a side-project. I'll keep the data private and secure. I'm not collecting names or email addresses thus the data is useless to marketing companies and spammers. There is a link to a privacy policy on the survey.

All that I ask is that you answer the questions honestly.

For best results, I need to collect information from at least 10,000 people of a large variety of political, ethnic, and geographic backgrounds. Since most of my friends are in a similar political leaning, I really need help finding people outside my social circle to fill out the survey. If you could spread the word (blogs, etc.) between now and the end of June (I'm shutting off the survey on July 1, 2008).

Thanks!

Take the survey here.

Posted by Tom Limoncelli in Misc

April Showers bring May Flowers. What does May bring? Three-day weekends that make A/C units fail!

This is a good time to call your A/C maintenance folks and have them do a check-up on your units. Check for loose or worn belts and other problems. If you've added more equipment since last summer your unit may now be underpowered. Remember that if your computers consume 50Kw of power, your A/C units should be using about the same (or more) to cool those computers. That's the laws physics speaking, I didn't invent that rule. The energy it takes to create heat equals the energy required to remove that much heat.

Why do A/C units often fail on a 3-day weekend? During the week the office building has its own A/C. The computer room's A/C only has to remove the heat generated by the equipment in the room. On the weekends the building's A/C is powered off and now the 6 sides (4 walls, floor and ceiling) of the computer room are getting hot. Heat seeps in. Now the computer room's A/C unit has more work to do.

A 3-day weekend is 84 hours (Friday 6pm until Tuesday 6am). That's a lot of time to be running continuously. Belts wear out. Underpowered units overheat and die. Unlike a home A/C unit which turns on for a few minutes out of every hour, a computer-room A/C unit ("industrial unit") runs 12-24 hours out of every day. Industrial cooling costs more because it is an entirely different beast. Try waving your arms for 5 minutes per hour vs. 18 hours a day.

Most countries have a 3-day weekend in May. By the 2nd or 3rd day the A/C unit is working as much as a typical day during the summer. If it is about to break, this is the weekend it will break.

To prevent a cooling emergency make sure that your monitoring system is also watching the heat and humidity of your room. There are many SNMP-accessible units for less than $100. Dell recommends machines shouldn't run in a room that is hotter than 35c. I generally recommend that your monitoring system alert you at 33c; if you see now sign of it improving on its own in the next 30 minutes, start powering down machines. If that doesn't help, power them all off. (The Practice of System and Network Administration has tips about creating a "shutdown list"). Having the ability to remotely power off machines can save you a trip to the office. Most Linux systems have a "poweroff" command that is like "halt" but does the right thing to tell the motherboard to literally power off. If the server doesn't have that feature (because you bought it in the 1840s?) shutting it down and leaving it sitting at a "press any key to boot" prompt often generates little heat compared to a machine that is actively processing. If powering off the non-critical machines isn't enough, shut down critical equipment but not the equipment involved in letting you access the monitoring systems (usually the network equipment). That way you can bring things back up remotely. Of course, as a last resort you'll need to power off those bits of equipment too.

Having cooling emergency? Cooling units can be rented on an emergency basis to help you through a failed cooling unit, or to supplement a cooling unit that is underpowered. There are many companies looking to help you out with a rental unit.

If you have a small room that needs to be cooled (a telecom closet that now has a rack of machines) I've had good luck with a $300-600 unit available at Walmart. For $300-600 it isn't great, but I can buy one in less than an hour without having to wait for management to approve the purchase. Heck, for that price you can buy two and still be below the spending limit of a typical IT manager. The Sunpentown 1200 and the Amcor 12000E are models that one can purchase for about $600 that re-evaporates any water condensation and exhausts it with the hot air. Not having to empty a bucket of water every day is worth the extra cost. The unit is intended for home use, so don't try to use it as a permanent solution. (Not that I didn't use one for more than a year at a previous employer. Ugh.) It has one flaw... after a power outage it defaults to being off. I guess that is typical of a consumer unit. Be sure to put a big sign on it that explains exactly what to do to turn it back on after a power outage. (The sign I made says step by step what buttons to press, and what color each LED should be if it is running properly. I then had a non-system administrator test the process.)

In summary: test your A/C units now. Monitor them, especially on the weekends. Be ready with a backup plan if your A/C unit breaks. Do all this and you can prevent an expensive and painful meltdown.

Posted by Tom Limoncelli in Best of BlogTechnical Tips