In the past I've said good things a few different times about "Taming Information Technology: Lessons from Studies of System Administrators" by Eser Kandogan, Paul Maglio, Eben Haber and John Bailey.
Eben will be at Usenix LISA next week, in San Diego, doing a book signing during the Wednesday afternoon break on the expo floor. He'll have a limited number of copies for sale at a huge discount (I hear it's $40/book while supplies last).
See you there!
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