Incident Command for IT: What We Can Learn from the Fire Department

At LISA2005 Brent Chapman gave an excellent talk "Incident Command for IT: What We Can Learn from the Fire Department". (Slides are webified here or download the PDF).

The ICS methodology has a lot of really good points to it. Adopting it for IT work should have a lot of benefits, not just in emergencies:

If you use it for "routine" and pre-planned events like moves, upgrades, and deployments, your team will be more comfortable using it for "surprise" events like outages and security incidents.