Welcome to our Chapter-by-Chapter notes! This is where you'll find useful bits that couldn't fit into the book, and things we didn't think about until after the book was done! Think of it as the special features on a DVD, but something that takes less time to enjoy.
FRONT MATTER: Preface / Introduction
THE PROCESSES: 10. Change Management and Revision Control / 11. Server Upgrades / 12. Maintenance Windows / 13. Service Conversions / 14. Centralization and Decentralization
THE PRACTICE: 15. Helpdesks / 16. Customer Care / 17. Data Centers / 18. Networks / 19. Email Service / 20. Print service / 21. Backup and Restore / 22. Remote Access Service / 23. Software Depot Service / 24. Service Monitoring / 25. Organization Structures / 26. Perception and Visibility / 27. Being Happy / 28. A Guide for Technical Managers / 29. A Guide for Nontechnical Managers / 30. Hiring System Administrators / 31. Firing System Administrators
- Appendix B: complete text now on-line