Q: Dear Tom: A few years ago we automated a major process in our system administration team. Now the system is impossible to debug. Nobody remembers the old manual process and the automation is beyond what any of us can understand. We feel like we've painted ourselves into a corner. Is all operations automation doomed to be this way?
[Queue Magazine is for computer science practitioners. They asked me to write a column on operations/system administration that would suit that audience. This is the first one. You can read it free online occasionally. Subscribers never miss an issue. ACM Queue is free to ACM members, or you can subscribe for $19.99/year.]