A reader asked me:
What’s your opinion on merging “to-do” lists with issue trackers in The Cycle? I have a pile of To Do items which aren’t properly “issues”, and a pile of issues. I don’t want to duplicate tickets in the to-do list, but I’d like to look at one place to figure out what to work on next.
You are correct in that copying items from your ticket system to your to-do list leads to trouble. They aren’t synced and bad things happen. I have a n-hour to-do item each day called “work on tickets” (where “n” is 1 to 8 hours depending on the requirements of my job). During that time I focus on tickets, using the ticket system’s ability to sort and prioritize the requests. Some tickets require follow-up that is appropriate to track using your to-do list. For example if work related to the ticket involves calling someone on a certain date, putting that on the to-do list for that date assures perfect follow-through.