ACM Queue magazine is adding a lot of sysadmin-related articles these next few issues. Here's one from the issue that just "shipped".
For sysadmins, solving problems usually involves collaborating with others. How can we make it more effective?
Authors: Eben M. Haber, Eser Kandogan, Paul Maglio
(By the way... Eben was a keynote at PICC. If you missed his excellent talk you owe it to yourself to read this article.)