System Administration Parable: The Waitress and the Water Glass

Usenix has published my article "A System Administration Parable: The Waitress and the Water Glass" and you can now read it online. (The PDF is 6 pages but it is about 1/3rd whitespace)

After you read it, I'm asking people to answer this (very very) short survey.

I appreciate your feedback!

Posted by Tom Limoncelli in Book News

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1 Comment | Leave a comment

In the document they have "ORTS" as the tracking system. I think you meant to have "OTRS". Both the mention and the citation seem to be wrong.

Enjoyed the article!

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