Usenix has published my article "A System Administration Parable: The Waitress and the Water Glass" and you can now read it online. (The PDF is 6 pages but it is about 1/3rd whitespace)
After you read it, I'm asking people to answer this (very very) short survey.
I appreciate your feedback!
Posted by Tom Limoncelli in Book News
TrackBack URL: http://everythingsysadmin.com/cgi-bin/mt-tb.cgi/1183
In the document they have "ORTS" as the tracking system. I think you meant to have "OTRS". Both the mention and the citation seem to be wrong.
Enjoyed the article!
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