The October 2010 issue of Usenix's magazine should be arriving in your mailbox this week. I just got mine today. (In a month or so non-members will be able read select articles at this address)
The title is "A system administration parable: The Waitress and the Water Glass"
Take a moment to read it. In a week I'm going to ask people a question but I want people to have read it first.
Update: The URL is now live (and corrected).