Tom will be at SANE2004, Sept 27 thru Oct 1, 2004 in Amsterdam teaching a full-day class and he's been asked to give an invited talk.
- A full day class: "Creating Happy Users: A"how-to guide" for sysadmins in a hurry"
- An "invited talk" on "Deconstructing User Requests"
This is my first time at SANE and the first time in Amsterdam. I really look forward to meeting people there and exploring the area!