We're proud to announce that Tom will be speaking at a panel called "System Administration: The Big Picture" at Usenix 2004.
Session: System Administration: The Big Picture
The Human Big Picture
Imagine rolling out a security patch, a new application, or a new operating system to 40,000 PCsÃ¯Â¿Â½it's 70% communication, 25% technical work, and 10% ego management. System administration on a large scale becomes a study of human relationships: managing large teams of people on a project, managing expectations and resources with upper management, and coordinating with a user base. Psychology and public relations become just as important as technical prowess. Why aren't those skills taught to CS majors?